Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
I have looked up your account and can see you have been connected for over 9 hrs now.
Connected at: 2020-05-12 03:44:15 Connected for: 9h 34m
If you have any further issues let me know.