Internet Connectivity

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Level 1b

Hi,

My internet connection has been dropping out more frequently and for longer periods. Been with TPG for 2 years wilth no issues. All lights are on my modem except the internet light (when I have no connection). Will sometimes get the Cable error 8180 and will open the Huawei Home Gateway when trying to open a tab in chrome.

Restarting the computer and modem sometimes fixes it, but not everytime.  Other times you just walk away and come back later and it is connected.

Just wondering if my modem is on the way out or if it is more of a telstra line/cable issue.

1 REPLY 1
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Moderator

Hi @happycat,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have checked the status of your connection and it appears to be stable at the moment. However, we'd like to investigate what is causing the issue and we'll have a specialist contact you before 2PM QLD Time for assistance.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.