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Internet Down after lightning

Level 2

There seemed to be a few post with this heading. My place just have a quick run of lightning and at one instance, had our power tripped and restored. After that, my modem can still be turned on with wifi but no internet connection. Tried hard reset but still not good. Checked the fault areas but Parkwood (WA) is not listed on it. 


Is this something that you guys can look into? Working from home without internet can be really bad. Please advise.. thanks.. 


Hi @tongweihow , 


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community