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Internet Drop outs getting worse

Level 2



My internet has been getting worse and worse these past few weeks.

Some days it will run ok for a few hours, with minimal drop outs, and others it will drop out like every 5-10 minutes and it's really hard for me to do anything online when that is happening.


These internet drop outs are increasingly becomming more frustrating as I can't wind down from work and simply watch Netflix or play online games which are the two main things I spend my time with online.


My tpg account name is isxxxxxxx


Can you please look into this as soon as reasonably possible?


Here is a log of just a couple of the drop outs from my router:

[Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:56:56
[DSL: Up] Tuesday, October 16,2018 18:56:52
[Internet disconnected] Tuesday, October 16,2018 18:56:21
[DSL: Down] Tuesday, October 16,2018 18:56:12
[Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:55:53
[DSL: Up] Tuesday, October 16,2018 18:55:52
[Internet disconnected] Tuesday, October 16,2018 18:55:11
[DSL: Down] Tuesday, October 16,2018 18:55:01

[Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:49:32
[DSL: Up] Tuesday, October 16,2018 18:49:30
[Internet disconnected] Tuesday, October 16,2018 18:48:50
[DSL: Down] Tuesday, October 16,2018 18:48:40
[Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:46:15
[DSL: Up] Tuesday, October 16,2018 18:45:10






Hi @iSeenYa92,


Welcome to the community!


I was able to locate your account using your given details and ran initial test. The test result shows multiple dropouts, but no line faults were found. I would like to arrange one of our Technicians to call you for further test and investigation.


Kindly PM me your best contact number and preferred time today.


In case you need a reference: How to send a PM.




Hi @iSeenYa92,


I've seen that you have been in contact with one of our Senior Technicians and conducted a series of tests. No line fault was detected, however multiple dropouts showing on your connection.


This has been raised to our Engineering Team for further investigation. Assessment may take 24hrs and updates will be provided via SMS or a phone call by one of our Engineers.


Let me know should you require further assistance.