Internet Dropout

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Level 1a

Everytime there is a storm our internet drops out. Why does this happen? It is very frustrating as we need it for work.

1 REPLY 1
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Moderator

Hi @Aaronandsabine1

 

Welcome to the Community! 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:Troubleshooting No Internet Connection

Based on the remote test results, drop outs are also evident on the line. We have raised the issue to our Engineering Team for further investigation. Please ensure to still leave the modem connected and turned on for remote testing purposes. 

 

Updates will be provided via phone call or SMS. 

 

Regards,

Ahra_G