Internet Dropping Out

[SamMas]

We live in a brand new house, and have had no troubles with internet connection for the 7 months that we have lived here. We arrived home from having our first baby, and since then our internet sporadically disconnects throughout the day, quite regularly. Very bad timing, and resetting the modem hasn’t fixed the problem. Any help is appreciated!

[Shane]

We got you @SamMas

Let us check what causing dropouts to the connection and get this sorted out right away. Could you shoot us a PM with your details via PM. 

How to send a PM? 

Regards,

We live in a brand new house, and have had no troubles with internet connection for the 7 months that we have lived here. We arrived home from having our first baby, and since then our internet sporadically disconnects throughout the day, quite regularly. Very bad timing, and resetting the modem hasn’t fixed the problem. Any help is appreciated!

[Rica_R]

Thank you so much. I had a look at your connection and have seen the dropouts happening on your account, 

Was there any changes to your connection setup previously?

[SamMas]

No changes from us, and as I was saying it has been working perfectly for months prior to these disruptions.