I have moved home, and requested a transfer of my internet connection 3 weeks ago. When I search the status of our installation it continues to say pending “we will keep you updated”, however we have received no correspondence. We have called customer support multiple times and have not been given a clear timeframe or response. We are now up over $150 in mobile data expenses just so we can have any form of internet in our home. Transferring a connection is a 5 minute job. Why has it not happened yet? Where is the correspondence letting us know the progress? How can I ensure that I am not charged for this month where I have not had connection to an internet service? Any support is greatly appreciated. I’ve been a TPG customer for over 6 years, I’m almost ready to seek another provider if this is not resolved soon. Thank you. ... View more

We live in a brand new house, and have had no troubles with internet connection for the 7 months that we have lived here. We arrived home from having our first baby, and since then our internet sporadically disconnects throughout the day, quite regularly. Very bad timing, and resetting the modem hasn’t fixed the problem. Any help is appreciated! ... View more

Hi, my white NBN box has been faulty, and continuously making clicking and sizzling noises. Is there a way I can have a properly operating one delivered ASAP? Thank you in advance! ... View more