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Internet Keeps dropping out

Level 2

my internet has been super unreliable in the last 24 hours.

contstantly dropping connection, having to reboot the modem, factory reset the modem just to get 2minutes of internet and restart the process. 

unfornunetly i dont have a working mobile right now and there are NO online support options.

system log keeps saying 

DSL link up and down and 'can not find any account for the incoming call" which is odd in an internet system log. can i get any advice until i can get my hands on a mobile


Hi @madmum ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community 

Level 6

Welcome to the NBN Smiley Happy

Would suggest adding your state, suburb and postcode to highlight your issue Smiley Happy