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Internet Light is on but no internet

Trevor1972
Level 2
Hello
My I internet stopped working
And we rebooted it
And now there is a pop up
- your newly installed broadband equipment is waiting to automatically configured.
Why is it not working ?
1 REPLY 1
Shane
Moderator

Hi @Trevor1972 ,

 

Welcome to the community!

 

Thanks for raising this to us, I would love to help see the status of the connection. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@Trevor1972 wrote:
Hello
My I internet stopped working
And we rebooted it
And now there is a pop up
- your newly installed broadband equipment is waiting to automatically configured.
Why is it not working ?