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Internet Not Working - Reset done on router and NBN Box - Still Not working

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Level 1

Our internet has not been working all day. We have tried to hard reset the router and NB box with no luck. The amber light is on the NBN box and that is all.

 

I have checked that there is not outages in our area as well.

 

We have been trying to call the tech team with no luck getting through thus far.

 

Any suggestions?

1 REPLY 1
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Moderator

Welcome to the Community @

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, an online troubleshooting guide is available here: https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your instance, we have sent an NBN technician who was able to resolve by replacing the faulty connector within the NBN network.

 

BasilDV