Internet and home phone not working

[binodbs1970]

We have already moved on 13 jan, i have informed on 9 jan for moving but tpg did't fix internet and home phone sofar its nearly 3 weeks gone. We are living without internet in this Australia moving house service is very very poor we are very disappoint

[Anonymous]

Hi @binodbs1970,

Welcome to the community!

We're able to locate your account using your community details and seen that the first installation date given by Telstra did not push through due to the cabling infrastructure. We request and resubmitted another installation, we are advised that new installation will be 2019-02-13.

We'll keep an eye on this further update will be provided by one of our Account Specialists when is available.

Regards,