I ran an initial test to the service it shows that the serivce is connected for 1d 1h 16m, please confirm if you're still having issues with the connection.
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your best contact number and preferred time, we'll have one of our Technicians to contact you for real-time test and investigation.
I’ve called today about my internet not working but i also just realised that the home phone isn’t working either. Please help as soon as possible. Thank you