Internet completely down

[qzbpku1995]

Since last night the Internet connection is not working. The UNI-D light on NBN box is off. Is there something wrong?

[BasilDV]

Hi @qzbpku1995,

Thanks for raising this with us.

We've run a remote test and was able to detect a fault within the NBN network. We've escalated the case with our Engineering team for further investigation.

They will be in touch via SMS or phone call within 24 to 48 hours once an update is available.

Should you require further assistance, please let us know.

Kind regards,

BasilDV