Internet connection dropping out and sometimes it’s too slow

[Paulsonpi]

My internet connection dropping out constantly and when getting it’s too slow . It’s from last two days

[BasilDV]

Hi @Paulsonpi,

Welcome to TPG Community!

We were able to locate your account using our community details and can confirm that the service has been dropping.

We've run some remote test, but was not able to detect any fault within the copper network.

We'll escalate the case to our Engineering team for further investigation and updates will be given within 24 to 48 hours.

Kind regards,

BasilDV