TPG Community

Get online support

Internet connection is down

Highlighted
Level 1a

My home internet connection has been down foremost an hour now.

Can someone have a look urgently.

1 REPLY 1
Highlighted
Moderator

Hi @SharonX,


Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.


Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.


In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....