No connection

Level 2
Will someone please call me to discuss my internet. Have no connection and can not get through to customer support as get a message saying unable to connect. This is ugent as I work from home and can’t get anything done. Second time in a week this has happened.

Hi @Dani8591,


Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.


Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.


In the meantime, you may check this community article for updates: