Welcome to the Community!
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting
We tried to search for your account using your community details to no avail. Please send me a PM with your TPG username or customer ID number if you need further assistance.