Internet connection keeps droping out

[Mellios1]

Ever since I was upgraded to the 6 month Superfast plan the Internet connection keeps dropping out more than 3 times every hour,very annoying.

[BasilDV]

Hi @Mellios1

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

When you experienced the drop outs, did you notice the light status of the modem/router if it changes?

Are you using a WiFi or a Wired connection?

BasilDV