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Internet connection keeps dropping

Azam
Level 2
Internet connection keeps dropping out. Please help.
4 REPLIES 4
peter_k
Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

peter_k
Moderator

Hi Azam

 

When the Internet drops out can you tell me what the light status of the NBN Aris connection box is.

 

Regards,

Peter

Azam
Level 2
Today from 12 :15 to 2:30 pm internet was down. Currently, it is working.

However, for last seven days internet connection are dropping suddenly for hour and then automatically fixed.
Azam
Level 2
I didn't notice the mordem box light.