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Internet connection keeps dropping

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Level 1b
Internet connection keeps dropping out. Please help.
4 REPLIES 4
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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Moderator

Hi Azam

 

When the Internet drops out can you tell me what the light status of the NBN Aris connection box is.

 

Regards,

Peter

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Level 1b
Today from 12 :15 to 2:30 pm internet was down. Currently, it is working.

However, for last seven days internet connection are dropping suddenly for hour and then automatically fixed.
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Level 1b
I didn't notice the mordem box light.