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Internet connection restarts modem

Level 1

I have an ADSL 2 connection with a D-Link AC 1720 modem. This setup has been quite reliable until the last month or so (for 3 years). We now have frequent re-starts on the modem. Having checked the modem logs the error message it has is "no upstream servers configured" See the photo.

Screen Shot 2018-12-24 at 12.08.15 pm.png

I see this as a TPG issue. Nothing has changed from my side (no new firmware or changes to the configuration)

 

any ideas?

 

2 REPLIES 2
Level 8

Hi @pajanusik Welcome to the community, it's more likely to be a failing modem or power supply causing the restarts, nothing network related would be able to force a restart on your ADSL2 modem, which model and hardware revision number is the D-LInk? Could you also post a complete page of the system log to better indicate what's going on.

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Moderator

Hi @pajanusik,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have checked the status of your service and we are not detecting any fault on the line or network that may affect the connection's stability.

 

If you are still having issues, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance. Thank you.