Internet connection

[Chrissie]

My internet is not working, I’ve turned the modem off for 10 minutes and still no connection so I pressed reset button and still no internet. Can you please advise

[Anonymous]

Hi @Chrissie ,

We'd love to help see what causing the service not to work. To better understand the sitaution, PM us your account details (Username/Customer ID together with the address on file).

In case you need a reference: How do I private message (PM) in the community 

Cheers!