Internet constant drop outs

[BasilDV]

Hi @Daniel-

We understand that our Tech team has been in touch and the case has been raised to our Engineering team for further investigation.

Further updates will be provided via SMS or phone call within 24 to 48 hours.

BasilDV

[Daniel-]

Hi BasilDV,

Hope you had a great holiday. 
Drop outs have occurred regularly again. Happened several times last night. Happened today a few times. A few times throughout the week as well. Last time the technician was out here, he said that there was nothing wrong from my end and that it was the HFC connection that is causing the dropouts. Do you know of any updates on the whether this issue will be resolved any time soon? 

Thanks, 

[Angeli]

Hi @Daniel-, 

Kindly send your TPG customer ID or username privately and we'll conduct some tests on your current connection. 

How do I private message (PM) in the community
 

Regards, 

Angeli