TPG Community

Ask, answer and talk about our products

Internet constantly dropping out

Level 1a
In the last few days, my internet frequently dropping out every few minutes (DSL light on the router off then on again). Can anyone help me with that. I lived in Carnegie
1 REPLY 1
Moderator

Hi @tutran216,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have checked the status of your connection and we can see that it is really dropping out.

 

We are not detecting a fault on the line causing this, but we will investigate further. We have escalated the issue to our Engineering Team and the case engineer will be in touch before 2PM Victoria time to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via private message.

 

Let us know should you need further assistance. Thank you.