TPG Community

Get online support

Internet constantly dropping out

Level 1a

Hi - over the past week, my adsl internet has been increasingly dropping out.

It is now at a point I can’t use it reliably.

please can you help as I require it for work.


Hi @Wsmith,


Welcome to the community!


We are sorry for the inconvenience, we have located your account using your community details and your service shows line fault causing multiple dropouts on your service.


Based on the latest log, we've seen that you have been in contact with one of our Technicians and this issue has been raised to our Engineering Team. 

At the moment, Telstra and told us they have booked a technician to check your TPG service anytime between now and 07/Mar/2019. Your attendance is NOT required. We will chase this up with them and request for immediate feedback when is available.


Let us know should you require further assistance.