Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
I can see you are having issues.
I can also see that the Black Arris NBN connection box has been up for 48 days.
Could you please restart this device and if the issue persists get back to me via PM.