Hi @Derpaderp ,
We're sad to know that you're cancelling the service due to this ongoing pandemic, please send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
We'll raise this to our Account Specialists Team and have them contact you.
In case you need a reference. How do I private message (PM) in the community
I'd like to cancel my service because I've had to vacate my apartment due coronavirus and would like the cancellation fees waived. Can you please get in touch?