TV connection

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Level 1b

since installing NBN our TV reception stops for a few minutes at various times, notably between 6.30pm and 9pm. We watch through AppleTV.  

have wireless extender under the TV and on checking settings it is connected and full strength.

 

6 REPLIES 6
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi

 

Could you get a Laptop or phone and connect it via your Wifi Extender and run a speedtest please.

Wifi Extenders can be problematic and will often half your speed (Depending on the type) as opposed to going directly via the Wifi of your router.

Obviously the range is an issue if you needed the Wifi Extender in the first place.

Regards,

Peter

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Level 1b

not sure how i run a speed test.  

 

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Level 1b

thank  goodness for Google!  ok download is 26.0 and upload is 14.0

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Level 1b

ok have connection changed to the modum so will see how that goes tonight.  thanks for your help.

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Moderator

Sounds good.

 

That speed will support multiple movies so you should be right.

 

Regards,

Peter