Internet disconnected

[qianzhou18]

Hello,

I have tried to call tpg technical support for a few times but couldn't get through.  I do need my internet connection asap. I have been with tpg for few years and really likes your services but i will cancel the contract and switch to other ISP if i dont hear anything from you guys. Thanks.

[Shane]

Hi @qianzhou18,
 

We performed initial test on your service and test result shows a possible line fault causing service not to work.

To avoid redundancy and confusion please see our response to your initial post located here.

Cheers!