Hi @BasilDV , I cannot send a private message to you because there is no "send a message" button on your page. You can get my mobile phone number from my TPG account. I can be contacted from 9 am to 6 pm every day. I hope you'd better contact me via SMS because i am Chinese and my speaking english is not very good. Thanks. ... View more

Hi @Shane , The Huawei HG 659 modem is working after we change the power cable. However, the "Internet" indicator is off. I logined the modern setup interface, entered the TPG username and password, but the setup page was stuck and a red line showed up. I tried factory reset for the modern, reset the password of my account, and tried again. The problem remains the same. Plz arrange a technician to fix it as soon as possible. Thank you.   ... View more

Hi Shane, The technician fixed the Internet successfully this morning. Unfortunately, the technician said that the modem in my home is broken. I have been with TPG for a long time and my modem seems to be having issues due to how old the model is. Is there any way to upgrade or get a new modem with little to no cost? I appreciate your reply. Thank you. Regards, Qian ... View more

Hi Shane, I will be available tomorrow, and I will wait for the technician at home. Thank you. Regards, Qian ... View more

Hi, There is still no internet connection in my home. I didn't receive any assessment or updates via SMS or Phone call because the mobile phone number I leaved in my TPG account is expired. So i updated my number in my TPG account. Plz do not hesitate to contact me if there is any problem or update. I do need my internet connection asap. Thank you. Regards, Qian ... View more