Hi @chelseyjeremy,
Welcome to the Community!
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:Troubleshooting No Internet Connection
If the issue persists, please send us your Customer ID or service address via private message so we can assist you accordingly.
Based on the recent update form the fault ticket, the issue has now been raised to NBN Co by our Engineering Team and is also awaiting updates. They will be in touch agian as soon as an update becomes available.
We apologise for the inconvenience.
Regards,
Ahra_G
