Internet down

[davidyuki]

Internet has been down several hours , cannot raise ticket until 8:00am. Hoping this might speed things up???

All power is on 'online' light is flashing steadily.
Plan ID 6246136

[Shane]

Hi @davidyuki ,

Welcome to the community!

Thanks for raising this to us, we're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@davidyuki wrote:
Internet has been down several hours , cannot raise ticket until 8:00am. Hoping this might speed things up???

All power is on 'online' light is flashing steadily.
Plan ID 6246136

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[davidyuki]

I've been in touch with support - they have escalated to NBN Co. Ref: 11392062. Thanks for following up we'll see how we go.

Regards

David

[Shane]

I am glad to know that @davidyuki , feel free to post follow up on this thread for any updates.

Regards,

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@davidyuki wrote:

I've been in touch with support - they have escalated to NBN Co. Ref: 11392062. Thanks for following up we'll see how we go.

Regards

David

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