Internet down

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Level 2
Hi, can I get someone to check my internet. Its been down a while. Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Nedlear 

       I can see your NBN box (Black Arris box) power is down, can you please reconnect the power to it 

 

Thanks 

Rajen 

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8 REPLIES 8
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Level 2
Just wondering when to expect a reply from TPG.
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Level 1a

Same for me.. Terrible connection for the last weeks and totally down since yesterday. I can't reach anyone for help and getting frustrated.

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Moderator

Hi @Nedlear 

 

          Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

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Moderator

Hi @tekinmuzaffer 

 

         Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

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Level 2
PM sent.
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Moderator

Hi @Nedlear 

       I can see your NBN box (Black Arris box) power is down, can you please reconnect the power to it 

 

Thanks 

Rajen 

View solution in original post

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Level 2
Thank you for solving the issue so quickly. While I'm out of town you've been able to solve an issue from a remote location that 3 adults were unable to solve from the same room. And on a Saturday! Thanks again and have a great day!
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Level 2
My problem was solved in about 12 hours from my first contact on a Friday night so I'm well impressed.
Hope you get some resolution soon.