so I am trying to update the phone number connected with the code that's required to login to the account to change the number to access the code. TpG have supplied an authentication process link that works for 48 hours but the website will not upload selfie video which is required. for weeks now they have continually requested I fill out this authentication process with the link and I tell them it doesn't work and so they send me a new link which doesn't work. they also tell me they'll get back to me and that they are prioritises it and they don't get back to me and I'm still in the same place as I was at the beginning. this was caused because the phone that receives the code has been misplaced. I have a second SIM number that's connected with the account but they are unable or unwilling to send a code to the other phone because it's not in the account as the primary code receiver number. to make that phone the primary code receiving SIM requires me to login and change it but I can't login because I have to receive a code which is being sent to the lost phone. any help or suggestions would be greatly appreciated thank you. ... View more

hello, tried the "novus" link that is in all the queary replies but it doesn't work for me. at the moment i'm unable to check mobile usage. i called and reached a technician after 10 min of music but he disappeared, i waited for another 10mins until i was disconnected. no call back so far. what do you suggest?   as a side note may i suggest: instead of having the text "moved to novus" on the mobile account page, make it a link to the new page. also, check to see if it will work with all standard browsers and perhaps a suggestion to what may be the reason and solution for it not working??   looking forward to you reply ... View more

Hi, can I get someone to check my internet. Its been down a while. Thanks ... View more