Hi @davidyuki ,
Welcome to the community!
Thanks for raising this to us, we're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).
Internet has been down several hours , cannot raise ticket until 8:00am. Hoping this might speed things up???
All power is on 'online' light is flashing steadily.
Plan ID 6246136