Internet drop out at-least twice a day

[jchen748]

I just signed up the 5g home broadband plan this month, and within the first few days, I already started to experience constant drop out, it’s extremely frustrating. Is this just something short term? I can’t bear this kind of drop out continuously.

[BasilDV]

Hi @jchen748

We've created an article that may help you troubleshoot the issue.

• 5G Home Broadband - Troubleshooting No Connection

If the issue persists, kindly send me a PM with your account details.

BasilDV