Internet drop out daily from 10pm - 4pm

[6282944]

Hello

I teach online via Zoom at home and I have noticed just in the last 12 weeks - since beginning of this university semester that I get drop outs every class for up to 10 minutes, not good when I am teaching!  I have purchased a brand new i7 16G laptop and plug it directly into the  modem (new cable purchased), however it has not helped! I am on FTTB and outside of drop outs speed is great, howver I cant go on like this. I have turned the modem on and off but it does not help.

[Riezl]

Hi @6282944 ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can verify the account details.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[6282944]

Hello

as indicated I am not using wirelss but ethernet, so are you able to check for a fault please.  It is 10am - 4pm not 10pm to 4pm when I have drop outs.  

I have been unable to private message with my account details as when I follow the instructions the private message does not appear as an option.

[Riezl]

Hi @6282944, we have monitored your connection and it shows stable for more than a day now. Have you experienced any issues in your end?