Internet drop out

[abbart]

I live in Townsville and the last three morning I have woken up to no internet. Is anyone else having this problem. Or has the quality of TPG Galen that far.

[BasilDV]

Hi @abbart

We tested the line and detected a possible fault within the NBN network that needs to be investigated.

This has been raised to our Engineering team and updates will be provided within 24 to 48 hours via SMS or phone call.

BasilDV

[Angeli]

Hi @abbart, 

May we have your preferred callback time today? Our case engineer will need to contact you regarding the tech appointment.