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Internet dropouts - failure to reconnect

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Level 1
Hi TPG,
My internet connection keeps dropping out. Sometimes it is stable for many days; other times (like today) it drops out multiple times. When it drops out, reconnecting takes FOREVER. I’m currently on my 24th modem reboot to try to re-establish a connection after the latest dropout.
Earlier this evening it took 13 reboots. So just today I have wasted over 3 hours just trying to get internet service.
When it DOES connect, I only ever get 28-29 Mbps download speed - significantly below the 50Mbps speed I’m paying for.
1 REPLY 1
Moderator

Hi @Justin_C,

 

Welcome to TPG Community!

 

We apologise for the inconvenience this issue is causing you. We have located the account using your community details an d we can see that your concern has been escalated to our Engineering Team. They have lodged this to NBN Co. who has booked a technician for Tuesday, 28 January 2020, 8:00 AM - 12:00 PM.

 

The case engineer is closely monitoring this and will be in touch for further updates.

 

Let us know should you have further queries.