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Internet dropping out constantly

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Level 1
My connection constantly drops out all day, and most recently I have had to replace the phone cable to the modem 3 times to get it to reconnect the ADSL sync light even my jbhifi knows what I want when I go there to buy a new cable I'm using the Archer VR1600w modem and I think it needs replacing (how do I get a replacement?) or any suggestions could be handy as I'm over buying new cables and having a crap connection and having to restart it constantly. Has been fine for over a year until the last 4-5 months.
1 REPLY 1
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Moderator

Hi @shanemc1980 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the NBN network.

 

However, the dropouts are evident based on your usage report.

 

We'd like to arrange a call from our Tech team to look into it further.

 

Please send us a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV