We checked your account and learned that your service is affected by an unplanned NBN network outage.
It is posted on the NBN network status site.
There's no information on what caused the network outage, but the NBN Co has sent a field technician to investigate it.
We are still waiting for the report and an ETA will be provided once available.
We understand that your service has been restored.
The NBN field technician that attended the job replaced the faulty hardware within the network, which resolves the issue.