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Internet drops multiple times per day (and night)

Highlighted
Level 1b

Hi support,

 

Running Fibre to the Building (53-63 Spencer St). Been happening for a few months and I thought it was that I had overloaded my local router with smart wifi devices, but that is not the case. The modem supplied was a HG658, which I just use as my WAN link. 

 

TPG recently supplied an updated modem (VR1600v), after I reported the issue. Classic It Crowd solution (Have you tried turning it off and on!). But issue continues.

 

Small sample of system logs below, but will attach log file to give full picture. OMG - you can't attach a txt file. The number of companies runnning badly written "customer service pages" written by script kiddies is driving me mad. Every interaction online lately makes me feel like I need to write a formal complaint about the fact that the writers of these pages must have never used them, must have no real world experiance at all.

 

I will copy the log file in below. The font will make it completely unreadable, so copy into a real text editor to read.

 

Dropouts happening so regularly I can't watch Youtube.

 

Regards,
Martin

 

(Cust ID: 5772736)

 

2020-09-05 19:01:22 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:01:25 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:01:28 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 19:01:39 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 19:01:42 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 19:01:45 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 19:01:50 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:01:53 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:01:56 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 19:06:37 [6] VoIP: can not find any account forthe incoming call
2020-09-05 19:43:15 [6] VoIP: can not find any account forthe incoming call
2020-09-05 19:45:38 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:45:41 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:45:44 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:45:49 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 19:45:52 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 19:45:55 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 19:46:06 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:46:09 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:46:12 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 19:46:17 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 19:46:20 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 19:46:23 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 20:30:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 20:30:40 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 20:30:43 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 20:30:48 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 20:30:51 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 20:30:54 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 20:31:05 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 20:31:08 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 20:31:11 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 20:31:16 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 20:31:19 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 20:31:22 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 21:16:05 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 21:16:08 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 21:16:11 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 21:16:16 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 21:16:19 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 21:16:22 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 21:16:33 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 21:16:36 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 21:16:39 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 21:16:44 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 21:16:47 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 21:16:50 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 22:02:02 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:02:05 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:02:08 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:02:13 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:02:16 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:02:19 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 22:02:30 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:02:33 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:02:36 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:02:41 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:02:44 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:02:47 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 22:26:10 [5] DHCPD: Recv REQUEST from 78:11Smiley Very HappyC:03:07:29
2020-09-05 22:26:10 [5] DHCPD: Send ACK to 192.168.1.100
2020-09-05 22:48:31 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:48:34 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:48:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:48:42 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:48:45 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:48:48 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 22:48:59 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:49:02 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:49:05 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 22:49:10 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:49:13 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 22:49:16 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 23:35:28 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 23:35:31 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 23:35:34 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 23:35:39 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 23:35:42 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 23:35:45 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 23:35:56 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 23:35:59 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 23:36:02 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-05 23:36:07 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 23:36:10 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-05 23:36:13 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-05 23:51:36 [6] VoIP: can not find any account forthe incoming call
2020-09-05 23:57:38 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:02:50 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:08:20 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:14:51 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:21:28 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:22:56 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 00:22:59 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 00:23:02 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 00:23:07 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 00:23:10 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 00:23:13 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 00:23:24 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 00:23:27 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 00:23:30 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 00:23:35 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 00:23:38 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 00:23:41 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 00:33:06 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:38:30 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:43:26 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:48:27 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:53:28 [6] VoIP: can not find any account forthe incoming call
2020-09-06 00:58:27 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:03:13 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:07:21 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:10:55 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:10:58 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:11:01 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:11:06 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:11:09 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:11:12 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 01:11:23 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:11:26 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:11:29 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:11:34 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:11:36 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:11:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:11:40 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 01:16:30 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:21:36 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:26:33 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:31:27 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:36:53 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:38:03 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:42:42 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:48:22 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:50:36 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:53:43 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:57:19 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:59:00 [6] VoIP: can not find any account forthe incoming call
2020-09-06 01:59:23 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:59:26 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:59:29 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:59:34 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:59:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 01:59:40 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 01:59:51 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:59:54 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 01:59:57 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 02:00:02 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:00:05 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:00:08 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 02:03:35 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:04:18 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:10:15 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:16:30 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:22:02 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:24:20 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:27:23 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:32:51 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:37:55 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:42:18 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:46:36 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:48:20 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:48:23 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:48:26 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:48:31 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 02:48:34 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 02:48:37 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 02:48:48 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:48:51 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:48:54 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 02:48:59 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 02:49:02 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 02:49:05 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 02:51:17 [6] VoIP: can not find any account forthe incoming call
2020-09-06 02:56:27 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:01:14 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:05:54 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:10:16 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:14:13 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:18:25 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:23:13 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:28:27 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:33:18 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:37:49 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 03:37:52 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 03:37:55 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 03:38:00 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 03:38:03 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 03:38:06 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 03:38:17 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 03:38:18 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:38:20 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 03:38:23 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2020-09-06 03:38:28 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 03:38:31 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2020-09-06 03:38:34 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2020-09-06 03:43:09 [6] VoIP: can not find any account forthe incoming call
2020-09-06 03:47:45 [6] VoIP: can not find any account forthe incoming call

 

1 REPLY 1
Highlighted
Moderator

Hi @BitDestroyer , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

 

To send a PM, please refer to this link: How do I private message (PM) in the community