Yeah that's pretty bad. I know people who get ADSL2+ speeds around 4mb/s down and 0.75mb/s up, over 4km from the nearest exchange in South Australia - where the internet infrastructure is like a termite-infested house of cards in a hurricane. If you're on NBN (which you haven't specified), your internet should run rings around those speeds and cook you breakfast.
Are you on ADSL or NBN? How far are you from the exchange (if known) etc?
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