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Internet drops out

Level 2
My internet has been CONSTANTLY dropping out over the last three days.
Turning the modem off and on doesn't help at all.
I usually have a pretty bad internet connection, and I'm informed my speeds are very slow, but this is definitely worse than normal.
Level 2
I've just checked my speeds and they are: 2.87 mbps Download
0.48 mbps Upload

Level 4

Yeah that's pretty bad. I know people who get ADSL2+ speeds around 4mb/s down and 0.75mb/s up, over 4km from the nearest exchange in South Australia - where the internet infrastructure is like a termite-infested house of cards in a hurricane. If you're on NBN (which you haven't specified), your internet should run rings around those speeds and cook you breakfast.


Are you on ADSL or NBN? How far are you from the exchange (if known) etc?


Hi @Jenikaph,


Welcome to TPG Community!


We have located the account using your community details and we have arranged a technical specialist to contact you before 3PM Victoria time for assistance.


Should you have a preferred contact number and time, please send it via PM. Thank you.


Hi @Jenikaph, our Technical Team tried to contact you, but to no avail. Please provide us your availability so we can advise the team to process a callback. Thank you