Hi @6901031 , we recommend having a read of this community article, which may help with your concern.   What to do - TPG Mobile Data Not Working – Android  If you need further assistance, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @chichadeyu1 , we are sorry to know that you are having issues with the service and we'd like to help get to the bottom of this.   Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @navagio13 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @townnny88 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @bat47 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @craigcan05 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @dogduckandgoat , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @gnkc2022 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Ericnguyen ,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @thomashaylock ,   There are different types of dropouts that you may experience:   1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.   2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.   3. Dropouts caused by ongoing outage in your area.    In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:   • Troubleshooting a Slow Internet Connection • Easy Steps to Improve Wi-Fi Connection In Your Home • Wireless Channel on your modem - what is it and why should I change it   If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Sophia1010 , we are sorry to know that you'd like to cancel the service. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @ekkidson , please also PM us the other number you are having issue with so we can coordinate this matter to our Accounts Team.   We will wait for your PM. Thank you. ... View more

Hi @akshaysalunke13 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @John2125 ,please be advised that 13 and 1300 numbers are excluded from your Oz Talk Voice Add-on. Let us know if you have further queries. ... View more

Hi @Lachie , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @ddaleris ,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @patch ,   There are different types of dropouts that you may experience:   1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.   2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.   3. Dropouts caused by ongoing outage in your area.    In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:   • Troubleshooting a Slow Internet Connection • Easy Steps to Improve Wi-Fi Connection In Your Home • Wireless Channel on your modem - what is it and why should I change it   If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Lauren ,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection  If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @karenmedlin , we recommend having a read of this community article, which may help with your concern.   Cannot Send Email Rejected by the Server/Banned from using SMTP  If you need further assistance, please PM us your TPG Email address so we can check further. To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @hussain7111 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @LN2000 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @LeeAl , we would like to take a look at your account to make sure that there is no underlying issue causing the problem before we recommend to replace the modem.   Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @philz ,your concern has been raised to our Technical Team. Kindly await a call from one of our technical specialists. Thank you. ... View more

Hi @Will12 , please send us a private message with the email address you are having issue with so we can check this with our Postmaster. ... View more

Hi @pnikakis , please be advised that your modem's firmware has been upgraded. Let us know should you need further assistance. ... View more

Hi @ekkidson, we have raised your concern to our Change Team and a case officer will be in touch to discuss the status of the case. Kindly await further updates within 24 hours. ... View more

Hi @zhanchen2603 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account. To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @cdmcphee ,   We recommend having a read of these community articles, which may help with your concern: Troubleshooting Problems with TPG Home Phone Calls Troubleshooting No Dial Tone - TPG Home Phone/Voice Service If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @billharrisonqld ,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more