Internet drops out

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Brainz
Level 2
Hi,

I've notice over the last two or three weeks my internet has been dropping out everyday 2-3 times. I would like to find out why I rectify it.
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Brainz 

 

Welcome to the Community!

 

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage, or you may check our Service status page: https://www.tpg.com.au/servicestatus.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn

 

We tried to search for your account using your community details to no avail. Please send us a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

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6 REPLIES 6
BasilDV
Moderator

Hi @Brainz 

 

Welcome to the Community!

 

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage, or you may check our Service status page: https://www.tpg.com.au/servicestatus.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn

 

We tried to search for your account using your community details to no avail. Please send us a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

View solution in original post

Brainz
Level 2
Hi,

You responded to my topic in regards to my connection dropping out 2-3 times a day for several minutes.

I have checked each time whether there is any maintenance or internet problems and there is none.

I have sent PM to BasilDV
BasilDV
Moderator

Thank you @Brainz

 

This has been raised to our Tech team and someone will be in touch with you tomorrow to check on this further.

 

BasilDV

Brainz
Level 2
I received a new wireless modem but the internet still drops out as frequently as with the old modem.
BasilDV
Moderator

Hi @Brainz

 

Thanks for the update.

We've made some adjustment to the line as we are not able to detect any fault within the NBN network.

Please observe your connection and check the light status of the modem if it's going to change once the connection drops out.

 

We'll monitor your service and get back to you tomorrow.

BasilDV

BasilDV
Moderator

Hi @Brainz

 

The service shows much stable as of the moment.

Keep observing your connection and let us know if you need further assistance.

 

BasilDV