Internet installed too early

[Itsaprilh]

I signed up to have our internet moved to our new house. the info said that they would call me . I just got notified that it was installed and that equipment is on its way. We won’t be there for a week ! We still need internet at this address . Has anyone experienced this ?

[Anonymous]

Hi @Itsaprilh ,

Welcome to the community!

We'd love to help get to the bottom of this, to better understand the situation of the service relocation. Please send me your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time so we can have one of our Account Specialists to contact you.

For reference.

How do I private message (PM) in the community 

Regards,