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Are my speeds slow for my package? I think not.... Not getting my money worth

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Level 1

Hi there.

 

Urgent help. 

I have the plan NBN FTTN BROADBAND SL BUNDLE STANDARD

 

I have just done your speed test at 6pm and these are the results:

 

DL 4.9mbps

UL 7.4mbps

 

Can some one please advise me if this is acceptable and if not (surely not) what can i do to improve? I dont want to spend any more. Upload is critical for me as well as DL as i send large files. 

 

Today was 1.4gb at 4 hours!

 

Thank you

1 REPLY 1
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Moderator

Hi @cmart7 ,

 

Thanks for raising this to us. We'd like to confirm if the device used to run the speed test was a Wireless/Smart Phone if so, the speed issue could be caused by a Wireless Interference.

 

We did an article that will help you eliminate this kind of issue. Please see links below,

 

In the event that the issue still persist, please send me your account details (Username/Customer ID together with the address on file) so we can proceed with further investigation.

 

How do I private message (PM) in the community 

 

Regards,