Internet is down

[azane]

Hi, my internet is down about 30 mins ago. Can you help to investigate the issue and help resolve?
Thanks

[David_M]

Hi @azane 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @azane 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M

[David_M · Accepted solution]

Hi @azane 

There is an NBN OUTAGE in your area.

https://www.nbnco.com.au/support/network-status

Your service will be restored once NBN rectify their issues.

Thanks,

[azane]

I checked on nbn site use my home address, but it shows there is no outage at the moment?

[azane]

Hi David M, there is no reported outage issue at NBN website for my area. How did you got the info that there's an issue at the moment?

[David_M]

Hi @azane 

Type your address in the search bar.

It showed an unplanned outage for your address in 2118.

thanks,