Internet is down

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azane
Level 2
Hi, my internet is down about 30 mins ago. Can you help to investigate the issue and help resolve?
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
David_M
Moderator

Hi @azane 

 

There is an NBN OUTAGE in your area.

https://www.nbnco.com.au/support/network-status

 

Your service will be restored once NBN rectify their issues.

 

Thanks,

View solution in original post

6 REPLIES 6
David_M
Moderator

Hi @azane 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

David_M
Moderator

Hi @azane 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

David_M
Moderator

Hi @azane 

 

There is an NBN OUTAGE in your area.

https://www.nbnco.com.au/support/network-status

 

Your service will be restored once NBN rectify their issues.

 

Thanks,

View solution in original post

azane
Level 2
I checked on nbn site use my home address, but it shows there is no outage at the moment?
azane
Level 2
Hi David M, there is no reported outage issue at NBN website for my area. How did you got the info that there's an issue at the moment?
David_M
Moderator

Hi @azane 

 

Type your address in the search bar.

It showed an unplanned outage for your address in 2118.

 

thanks,