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Internet is not working by damage

Level 1a
Hi there my net work has no internet access since today (15 July) morning. I called tpg and they said they ran the test and said there should be an physical damage of the line to my house and they are working on it. At the moment I still don't have any contact or suggestion on this issue. My address is around Carlton St, Braybrook VIC 3019.

Please advise the schedule of any repair or even suggestion.

Hi @robertwo 


Welcome to the Community!


Using your community details, I was able to locate your account to review your case. It appears that this issue has been raised to Telstra. Our Engineering Team has sent you an SMS providing you of the timeframe that the technician will be checking your outside line. Further updates pertaining to the outcome of the Telstra visit will be provided to you directly by one of our Engineers via SMS or phone call. Feel free to leave a comment if you have questions or other concerns.




Hi @robertwo,


A Telstra technician already checked your line and fixed the issue at the pillar. Your modem is also showing connected for more than an hour already.


Let us know if you require further assistance.